Redefining the quality of care for children, families, and communities, enhancing their skills and resiliency needed for a bright, prosperous future.

CLAUDIA J. CANO, M.ED, LCCA
vice president
Claudia has 20+ years of experience in services for children and families. For 13 years, she worked for a care provider that was contracted by HHS/ORR Unaccompanied Children as the National Director of Training/Compliance, Director of Education, and Program Director. She taught child development courses as an adjunct faculty member at El Paso Community College for five years.
project highlights
Artemis EIS Operation, Michigan I 539 UC served (including Afghan UC) Senior Program Manager I 2021
Extended Development Learning Program (EDLP) | 4,000 employees Virtual Training Plans | National Director of Training and Compliance | 2020
Brownsville, Texas- 1,400-Bed Shelter Care Program | Hybrid Training Plan| National Director of Training | 2017
PSA Policy and Training Development | 3,000 employees | National Director of Training | 2015
Ventura, California – 575 Bed Emergency Shelter | Director of Training and Education | 2014

ISABEL T. RODRIGUEZ, US ARMY VETERAN, M.ED, LCCA
Director of Operations
Isabel has 20+ years with a diverse background in operations management, child welfare service, strategic planning, and the juvenile judicial system. She has been working with adolescents and dedicated 14 years to assisting Unaccompanied Minor Children. She was pivotal in establishing five Licensed Texas Facilities in 2012, serving as Project Coordinator, Regional Executive Director, and Program Director.
project highlights
Artemis EIS Operation, Michigan I 539 UC served (including Afghan UC) I 2021
EIS, Dallas, Texas I Wraparound Services I 1500 UC served I 2021
Emergency Shelter Operations I Federal Contract I 2017- 2020
Transportation Contract and Project Management, Homestead, FL I 3500 UCs served I 2015-2017
Established 5 Licensed Facilities, South Texas I 700+ beds I 2012

STEVEN CANO, US ARMY VETERAN
Senior Director of Safety & Security
Steve has 23 years of combined physical security and general industry safety experience. With 11 years of military experience, six years in the Department of Defense (DOD), and six years working in a non-profit organization contracted by HHS/ORR as the Senior Manager of Security and Risk Management.
project highlights
Enhanced the security posture at Midland’s Emergency Influx Shelter by: Installing facility Cameras, workplace posters, Emergency Action Plan, developing business relationships with DHS agents on the outside perimeter, and constant perimeter checks (Interior/Exterior) |2021
Managed a face-to-face scenario-based Active Shooter Preparedness training for 8,000 employees | 2020
Introduced an efficient and effective auditing platform for
Program’s 30+ facilities | 2017
Served as the Operations Specialist for a non-profit Transportation Contract from ORR, involved: Reunifying children with sponsors, conducting large group Transfers, coordinating transportation for Transportation Specialists, and updating processes |2017

CONNIE CASTILLO, M.HR
HR Specialist
Connie has approximately 20 years of experience successfully working in the nonprofit sector, working with vulnerable populations, including unaccompanied children and other underserved populations, as a Case Manager, Program Director, Executive Regional Director, and HR Generalist. She worked with youth and families for five years with the Department of Family Protective Services- FBSS III and one year as a Residential Child Care Investigator.
project highlights
Supported 800+ employees with HR support services, leadership development, and new employee orientation | 2015-2017
Successfully supervised shelter care programs serving youth in Texas and California and established 4 new licensed Shelter Care Programs in Texas | 2004- 2015
Created a monitoring tool for evaluating various shelter care services and created policies and processes for improving services to children | Texas, California, Arizona | 2006-2015
Served as a grant writer and director to successfully expand Prevention Education and HIV/AIDS services to underserved communities in El Paso, Texas | 1995- 1997 | 1999-2003
